5 Star Warranty


Fire20 Softwash 5 year Spot-Free Roof Warranty

Warranty vs Guarantee

When a company offers a guarantee, they are promising that what you're buying is what you're getting. Every company should be offering a guarantee! That we offer in addition to a 100% Satisfaction Guarantee is a 5-Year Spot-Free Roof Warranty. We stand by our services long after we leave so you're not only happy today, but you'll be happy tomorrow as well. We stake our reputation on it.

Terms

Fire20 Softwash will provide the service of a full roof cleaning (no partial cleanings will be warrantied) necessary to maintain a spot-free absence of dark molds and mildews from the client's roof for a period of 12 months from the original date of cleaning. For years 2 through 5, Fire20 Softwash will treat whole or in part any areas of recurring dark molds or mildews with the contractor paying the first 50% of the original quoted price, and the property owner paying a prorated amount of 50%, before discounts. An entire retreatment will be prorated against the original quoted retail price of the roof cleaning from the original date of cleaning. Smaller areas of staining, less than 25% of the total area of the roof, will be pro-rated from the current hourly charge for service.

Conditions

This warranty covers shingle, concrete tile, clay tile, slate, asbestos and composite roofs that are of the proper pitch with no water pooling on the roofs surface. Fire20 Softwash roof cleaning process is safe for your roof. If any damage is caused to your roof by our personnel, or our process or the chemicals in our process, Fire20 Softwash will repair or replace your roof, at its option.

This warranty does not cover new or replacement roofing not originally treated by Fire20 Softwash, areas under or around roof-mounted apparatus or Acts of God determined by local area. It is the customer's responsibility to keep the roof free from debris, as well as tree limbs trimmed away at least eight feet from the roof surface. Green Mustard Algae is not covered for retreatment.

Transferable

Your warranty is 100% transferable to any new homeowners so long as they have a copy of the service receipt. A white estimate copy is not a valid substitute.